Frequently Asked
Questions

Your funds are always held in segregated accounts, which are totally independent of our business accounts. Furthermore, we do not speculate on currency, we buy ‘back to back’, immediately booking a corresponding trade with our counter parties to cover your position, eliminating any market exposure

We understand that clients have various level of needs, some for friends and family members, and some for investment and commercials purpose. We however cater for all needs.

Click on ‘sign up’ on the top right of our website and follow the instruction. Its takes just a few moments.

Depending on the currency required and banking cut-off times, you can purchase your currency and have it transferred to its’ destination on the same day. In many cases the transfer will reach the beneficiary the next day after we receive your funds, but sometimes it can take a day or two longer depending on the countries and currencies involved

Customers have the option of paying directly into our account via electronic transfer or via UK debit or credit card. we utilise internationally recognised payment processors Klarna and Paysafe for card payment.

We are registered with the Information Commissioner’s Office as a data controller under the UK GDPR/Data Protection Act 2018 (Reg No: Z2256648) hence we ensure any data you provide to us is confidential and held securely.

Keeping our customers happy is important to us. If you have a problem we’ll do everything we can to put matters right as quickly as possible through our official complaints procedure here.